LABAYH CASE STUDY

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ON-DEMAND EXPERT ONLINE CONSULTATION

Labayh is an online appointment booking marketplace app where users can search for experts under specific category, schedule and book an appointment and take their advice via video call, chat or text messaging.

VERTICAL

Marketplace & Appointment Booking

TECHNOLOGY STACK

Frontend

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Backend

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Third Party Tools

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SIMPLIFYING THE PROCESS THROUGH INTUITIVE UX DESIGN

Here’s an overview to the app screens of Labyh that is helping simplify the process of seeking expert online advice. We kept the UX simple, clean and minimal and focused on reducing the UI chrome and visual noise. Keeping in mind, the point is not to distract the user while they’re searching for help we thought to reduce visual clutter.

USER

Welcome to Labayh

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Sign up

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Login

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Home

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Service provider listing

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Filter

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Chat

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Service provider profile

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SERVICE PROVIDER

Request received

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Saved booking

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Notification

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Transaction history

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Sidemenu

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Profile

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Edit profile

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Settings

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MAGNIFYING THE WEBSITE VIEW

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CLIENT GOALS

Our client wanted to develop an application to provide service to individuals and communities who needs professional consultancy from approved and authentic professionals under various categories. Through this platform he wanted to benefit both the parties:

  • 1.Clients- To avail them professional consultancy in economic prices and high value for money.
  • 2.Consultants- To offer them freelance jobs within professional way and get paid with well managed system.

WIREFRAMES

After discerning the needs of our client, our designers created and used the wireframes to streamline the development process which also helped our client get an early, close up view of the app-design and gave developers a clear picture of the elements they will need to code.

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DEVELOPMENT

Our development team initiated the process by building a system for three separate user roles in the app: Consultant, User and Admin. On this development process, they have brainstormed and met with certain challenges like:

  • Allow users to select categories and search experts in related category.
  • Enable users to book available appointments.
  • Consultants can set and manage their availability.
  • Consultants can manage schedule and set price for his services.
  • Integration of WebRTC for audio & video call.
  • Enabling chat or text messaging.
  • Allow users to give ratings & reviews to experts.
  • Users can mark their favorite consultants.
  • Payment Gateway Integration
  • Coupon Codes

THE RESULTS

Today, Labayh that made a good attempt in its inception stage by bringing the best consultants to assist advice seekers and spread happiness and hope by either video/audio call or booking meeting has won the title of best social company at Gitex Future Stars 2018.

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