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Case Study / Brilliant Move

Welcome to Brilliant Move

On-Demand Logistics Solution - Brilliant Move

An On-Demand Logistics Solution For
Customers, Retailers And Delivery Crews

Brilliant Move is an on-demand logistics solution that powers customers, retailers, and delivery crews lacking a fully integrated
and dedicated delivery network with an on-demand delivery platform. It enables all the three parties to make the store-to-
inside-door delivery experience simplified and secure by allowing them to effectively manage the delivery process from booking
to tracking to payments.

the-need

The Need

Customers have come to expect speedy and safe delivery from their favorite retail stores, but only some can keep up. Our client Jean Brilliant wanted to meet this shift in the moving industry. So, he decided to make a multipurpose app that could first, effectively meet increasing shipping expectations of customers while fulfilling their demand for choice, flexibility and safety when it comes to delivering orders.

Second, offer retailers (lacking integrated delivery system) with better and convenient delivery options via an app that could help them increase sales, reduce inventory buildup and save them from extra IT infrastructure costs. As positive delivery experience is pivotal to keep customers satisfied and coming back.

Lastly, help delivery partners acquire new customers, minimize downtime and create their schedule through an On-demand Delivery App.

Client Goals

Our client Jean brilliant based out in the USA turned to us for creating a simplified On-demand logistics delivery app for customers, delivery partners and retailers that performs the following functions:

Customer App:

  • Book store-to-inside-door delivery
  • Schedule delivery date and time through the integrated calendar
  • Track the delivery in real-time
  • Make secure in-app payments

Delivery Partners App:

  • A logistics solution to accept orders
  • Track customer’s location
  • Take customers feedback

Retailers App:

  • Admin panel for managing customer and delivery crew details
  • Delivery scheduling and tracking system
client-goals

Wireframes

After synthesized learning, our design team worked upon prototyping and wireframe testing for both the iOS and Android platforms. Our UX developers created a detailed set of basic UI and wireframes of all the three user roles: Customer, Delivery partner, and Retailer. Having experience working on similar platforms, we were fully learned on how to create the user flow and MVP of the app.

On-Demand Logistics Solution wireframes
Project

Logistics Excellence across Every Touchpoint

Once the wireframes were finalized, we moved on to the UI design. The selection of brand colors, icons, and typographical choices was kept central to create brand identity and functionality. Here’s what our final design of the Brilliant Move app looked like:

Development

Our front-end, back-end and design team partnered closely with the client to bring the app to market. The back-end team built a solution which included the following functionalities:

01

Login and Registration

Role-based sign-up for customer and driver

02

Create Delivery Request

Customers can book a delivery request by entering info such as store name, product details, drop-off address, preferred time, etc.

03

View/edit Booking Summary

Customers can view trip distance, estimated delivery time and transport cost.

04

Post Request

After entering all important details and making payment customer can post the job.

05

Live Tracking

As soon as the driver accepts the job; customer will be notified and would be able to track the driver on a real-time map.

06

Track Delivery Status

Customers can view live status of delivery such as arriving, on-route to pick up, item picked up, successfully delivered and so on.

07

View Driver Profile

Customer can view driver’s image, ratings, call and chat.

08

Rating and Review

Customer can provide feedback and ratings to the Driver’s service and behavior.

09

Push Notifications

To receive updates of delivery, in-app offers, etc.

10

Contact Support

Customers can seek instant support of Admin in case of any query or complaint.

01

Login and Registration

Role-based sign-up for customer and driver

02

Profile Management

Driver can update profile by entering all mandatory fields like profile image, name, contact info, vehicle details, etc.

03

Job Listing Screen

Driver can check current jobs and Scheduled jobs of pick-up and delivery in the near future.

04

Accept/reject Request

Driver can accept/reject the request in a set time frame.

05

Push Notifications

Driver will get notifications on accepting job request, reminder for next job and other.

06

View Request Details

Driver can view all vital information related to delivery such as customer name, distance to be covered, pick up and drop off address, no. of furniture pieces and many more.

07

Delivery History

Driver can view a list of current orders, scheduled orders, completed and canceled orders.

08

Contact Support

Driver can send emails or queries through the contact form to admin in case of query or complaint.

01

Login

Admin can log in through email and password and reset the new password if forgotten.

02

Dashboard

Admin can check total no. of requests, successful deliveries, customers, drivers, earnings (date/week/month-wise)

03

Manage Prices

Admin can manage prices for a particular vehicle category, set cancellation price, update admin commission, etc.

04

Manage Vehicles

Admin can manage vehicle brand, model, and category and can map them with each other.

05

Manage Customers

Admin can manage customers’ information and update details.

06

Order History

Admin can see details of orders like scheduled, completed and canceled orders.

07

Payment History

Admin can manage pay-out details of drivers from here.

08

Region and Corporation

Admin can define regions, define stores under corporations mapped with regions.

09

Promotions

Admin can manage promotions, QR code gets generated for promotion.

10

Push Notifications

Admin will be notified when a new driver and customer get registered.

11

CMS

Admin can manage Terms and conditions and privacy policy from here.

12

Feedback

Admin can manage feedback words of rating and review screen and cancellation reasons.

Technology Stack

On-Demand Logistics app - technology-stack
On-Demand Logistics Mobile App

The Results

Brilliant Move - An on-demand home delivery service app based out in the USA is empowering retailers, both big boxers and small merchants alike boost sales and improve customer experience with no infrastructure investment. This easy-to-use app platform is also providing on-time, safe delivery to customers looking for same-day or next day delivery. To know more about the app, download the app on the App Store and Play Store.

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