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Case Study / Bolt

Welcome to Bolt

An Online Shopping App - Bolt

An Online Shopping
Platform

Based out of Kuwait, Bolt is an on-demand shopping platform where customers can search by category, browse offers and find
retail products ranging from groceries and health to fashion and electronics from the retailers across the region. And all the
ordered items get delivered on the doorstep. Designed to make shopping a delightful experience Bolt has all the essential
features that makes the process quick, easy and smooth.

The Challenge

Client Goals

  • For Users

    Develop an iOS and Android app interface that can help users to order groceries and other retail items online quickly with full convenience and get it delivered in real-time. The app should support English as well as Arabic language.

  • For Business

    Develop an online grocery delivery platform to help storefronts streamline orders and optimize deliveries efficiently with the long-term goal to expand customer base and increase profitability

Wireframes

Our UI/UX team sketched out the low-fidelity prototype of the bolt app to use for user interface designing. It helps us in identifying usability issues early on our design process. Bolt has 4 user roles: customer, driver, vendor, and admin.

Online Shopping App Wireframes
Projects

High Fidelity Prototype

After conducting a successful test on low-fidelity our UI designers worked upon highly functional and interactive app screen designs.

Development

After getting the final design of the app, our team of developers initiated the process by building a solution for four separate user roles: Customer, Driver, Vendor and Admin. The key features developed by them are mentioned below.

Easy Onboarding

Easy Onboarding
Customer can sign up and login from email id and password.

View Vendors

View Vendors
Browse all nearby retail stores and supermarkets.

Browse Product

Browse Product
View all product categories listed by the store.

Select Product

Select Product
Select the product and view all details like price, description, special instructions, etc.

share

Share With Friends
Share items with friends via social channels and messaging platforms.

Add To Cart

Add To Cart
Customer can select the product quantity and add to the cart.

Wallet Integration

Wallet Integration
Mobile wallet integration for quick, secured, and convenient payments.

Make Payment

Make Payment
Make payments through multiple payment gateways like credit card, COD, KNET and Bolt’s wallet.

Track Orders

Track Orders
LIVE track the order status: order received, packed, shipped, out for delivery, delivered.

Mark Favorite

Mark Favorite
Mark favorite products and can view them all later on a single screen.

Order History

View Order History
Allows to view entire previous order history to reorder items again.

Schedule Order

Schedule Order
Customer can schedule order for later time or date in a month.

Push Notifications

Push Notifications
Receive in-app notification of order status.

Ratings And Review

Ratings And Review
Post successful delivery customer can leave feedback and ratings for drivers as well as the products received.

Share And Earn

Share And Earn
For increasing app installs, users can refer the app to friends/family by sharing the code and get cash in Bolt’s wallet.

Create Profile

Create Profile
Drivers can create profile by adding details like name, phone number, image, license id and address.

Get Order Notification

Get Order Notification
Drivers will get order notification for any new order received.

Accept/Reject Order

Accept/Reject Order
Drivers can accept or reject order in a given time frame.

View Customer

View Customer Details
Customer details can be viewed like name, delivery address, phone no.

Live Tracking

Live Tracking
Drivers can view the live map for directions help to pick-up store and customer’s address.

Check Trasitiion

Check Transaction
This feature enables Drivers to check all the transactions from the order history.

View Ratings

View Ratings
Drivers can view the review and ratings given by the customer.

View Order Details

View Order Details
Drivers can view the pick-up address, delivery address, and the phone number along with the order details of the customer.

Dashboard

Dashboard
Store owner can view total number of orders, total items, and total earnings.

View Order Details

View Order Details
Store owner can manage all the customer order details like dispatch, invoice, cancellation, etc.

Item Management

Item Management
Store owner can manage all the product categories and list of items.

Notifications

Notifications
Vendor will receive notifications for new order received, cancelled, delivered.

Dashboard

Dashboard
Admin can view total orders, total items and total earnings.

User Management

User Management
Admin can add, update, delete and edit users.

Order Management

Order Management
Update and delete order status, update order status as accept, cancel, complete and pending.

Payment Management

Payment Management
Admin can manage payment for customers. .

Report Management

Report Management
Admin can manage order reports, see monthly reports.

Technology Stack

An Online Shopping App

The Results

The traditional way in Kuwait of ordering and delivering products no longer face the same tedious process of doing it manually. The Bolt App has made it a lot easier by making the full cycle “Automated”- from taking online customer orders, assigning delivery tasks, and tracking delivery boys to managing invoices and analyzing reports. The Bolt solution has simplified jobs for Bolt team and helped them achieve higher customer satisfaction, thereby increased customer base and ROI.

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