A. Low-Touch Customer Experience
Any plan built for responding to the COVID crisis should be built on low-touch customer experience- optimized on both off-premises as well as on-premises.
After weeks of quarantine, social distancing, and shutdown regulations, many fast-food and quick-serve restaurants are either permanently closed, declared bankruptcy, or are simply surviving.
Only strong economic units that have evolved key aspects of safeguarding customer experiences are doing better than simply surviving.
By adopting digital or navigating to online food ordering app development with a refined restaurant model can help quick-serve restaurants to thrive in the next normal.
Here are some tips and techniques for the restaurant industry to return to stability and reimagine the next normal.
Any plan built for responding to the COVID crisis should be built on low-touch customer experience- optimized on both off-premises as well as on-premises.
We all have faced an unprecedented challenging time that has hit people badly. Customers are in panic, concerned, and confused to respond to the post-crisis situation. At this sensitive time, during and post-pandemic climate, restaurant marketers will need to work on marketing tile that cooks well with the guest’s sentiment.
Do not resume the restaurant operations the same old-school way you did before. Rethink, redesign, and reinvent to respond to the next normal. Touchpoints you can work on-
You can use the above marketing strategies by segmenting your customers on the following levels and reactivating them by sending personalized in-app notifications, offer messages, emails, and other marketing levers.
The post-pandemic crisis and the shift in changing the order and consuming behavior in the food and restaurant industry will continue for a long period. Enhancing the digital experience by equipping time-sensitive features in the online food ordering app has become crucial to retaining customers and capturing leads not just during the pandemic but also long after the recovery.
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