When COVID-19 hit the markets by shutting them down for almost a year-round, it was only the on-demand delivery app that kept the head above water to save both lives and livelihoods.
Right from supplying daily necessities by running errands to buy grocery, food, dairy, medicines to providing on-demand pick-up and delivery services- On-demand delivery app development was no less than a technology boon for society as a whole.
In 2020, the revenue of U.S. food delivery apps reached $26.5 billion — a whopping 204% increase since 2015. This swiftly developing sector is now projected to reach between 55% and 66% of U.S. consumers by the end of 2024, depending on how long the pandemic lasts.
The on-demand delivery industry is going through a revolutionary phase with the market showing huge prospects and attracting heavy investments.
These extremely useful apps help to match the soaring demands and supply with full ease and convenience to the customers looking for instant door-to-door services. Beyond instant service delivery, the app also helps businesses increase their online recognition, build a huge customer base with increased customer retention, and boost their ROI significantly.
If you’re an entrepreneur or a service aggregator looking to learn about the direct benefits an on-demand delivery mobile app can provide to businesses and direct consumers, then this article has got you covered.
What Is An On-Demand Delivery App?
An on-demand mobile app gets consumers what they want, when they want. An on-demand mobile app product integrates a set of features that allows consumers to make instant requests for any kind of delivery service. The app consists of majorly three user roles: Customer, Delivery Boy and Service Provider.
How Does It Work?
- Customer browses and selects the desired product
- Books the order
- Track the delivery through geo-location map
- Receives the order at doorsteps
- Makes online payment or pays cash on delivery
Top 10 Benefits Of On-Demand Delivery Apps
- Makes Business Processes Easy
- Meets Financial Targets & Increases ROI
- Suitable For All Business Type and Size
- Help You Reach the Right Audience
- Collects Valuable Customer Data
- Gathers Customers’ Feedback
- Enhances Cost-Effectiveness Of The Business
- Offers Uninterrupted Mode Of Payment
- Takes The Competitive Advantage Of The Market
- Supports In Acquiring VCs and Investors Easily
1. Helps You In Making Business Processes Easy
Seamless customer interaction acts as a catalyst to any B2C business. On-demand delivery apps provide a perfect online platform to quickly connect with the customers looking for instant services at their doorsteps. Features like searching nearby services, online booking, calling the servicemen, multiple payment options ensure customers get full convenience in just a few taps.
On-demand delivery apps also benefit businesses to showcase their offers, discounts, and new arrivals. Thus, enabling businesses to carry out all laborious tasks online with full ease in less time and resources.
2. Helps You In Meeting Financial Targets & Increasing ROI
Mitigating the current issues & modifying everything as per the customer’s requirements is what a business needs to be successful these days. Mobile apps have become a crucial tool to satiate the ever-demanding customers. So, it’s always a worthy investment to invest in on-demand delivery apps as the app gives you full flexibility to offer custom services, make an informed decision, and tune strategy and pricing as per the current market scenario.
That said, there lies a great opportunity for all those who are running businesses like Grocery selling, food/restaurant business, service delivery, taxi services, etc. An on-demand delivery app will not only provide better ROI but also help to scale up your daily business activities remarkably.
3. Suitable For All Business Type and Size
No matter what is the scope, scale, or sector of your business, you can still choose to have an on-demand delivery app & modify it according to your niche. The customizable nature is the basic reason why this app is getting so much popularity these days.
Apart from this, multiple features can be added with the altering trends which are user-friendly to the audience.
The most popular types of delivery apps flourishing in the market are:
- On-demand Grocery Delivery App
- On-demand Food Delivery App
- On-demand Medicine Delivery App
- On-Demand Service App
- On-demand Taxi App
- On-demand Doctor App
4. Increases Visibility & Help You Reach the Right Audience
The major part of the business revenue is invested in promotions & advertisements to reach a wider audience & spread awareness about the business which is too heavy to pocket. The on-demand delivery removes this obstacle by providing an edge to reach the right audience and a wide range of people.
So, if you are looking to invest in digital to scale your existing business operations with increased visibility, there is no better choice than an on-demand delivery app.
5. Helps To Collect Valuable Customer Data
People using the on-demand delivery apps have to onboard on the app via account login/sign up in order to avail benefits offered by service providers. This helps app owners to capture important customer details like name, mobile number, email id, address, etc.
Information like these can help businesses categorize their customers in divisions of age, location, lifestyle, behavior, and preferences. Eventually, helping them to connect their customers better by targeting them with their specific demands and preferences. Like for instance, this data can help in email marketing, providing the right offer at right time, adding customer-centric features to the app, etc.
6. Gathers Customers’ Feedback And Helps To Act On It
“If we don’t know how our customers feel, what makes them tick, or where they are frustrated …we will fail.” And it all starts with gathering customer feedback and knowing if your customers are happy with your services or where do they face problems!
On-demand delivery apps offer an in-built system of gathering customer feedback which makes the process smooth. Now, as a business owner, you will be able to find out loopholes in your services, functions which need attention. Eventually, helping you to focus on improving your products & services. In short, getting customer feedback is an amazing way to ensure quality services without investing much time & effort.
7. Enhances Cost-Effectiveness Of The Business
One of the excellent benefits of using the delivery app is to reduce the operational cost & human dependency which was not possible without digital automation. The whole process from accepting orders, resolving queries to delivery or payment can be done easily and therefore on-demand apps are termed as cost-effective to run business in this advanced technology world.
In addition to this, the on-demand delivery app also helps in cutting promotion or advertisement costs as businesses can promote offers/discounts/updates in the app itself.
8. Offers Uninterrupted Mode Of Payment
Online payment has become a popular trend, especially after the pandemic. The multiple safe and secured modes of payment offered to the customers like UPI payment, net banking, credit/debit cards, wallet balance, etc. adds convenience to make an impulsive buy.
Thus, leading to increased customer satisfaction, a better flow of transactions, increased sales and outreach to the national market, and a full stop to any kind of fraudulent activities during the purchase or sale.
9. Helps To Take The Competitive Advantage Of The Market
Carrying modifications to the app according to customers’ needs and wants becomes easy with on-demand delivery app development. Businesses lose popularity because they lack in fulfilling the customer's demand which is essential to scale up the business.
The on-demand delivery app will help in understanding customer preferences, the demand for new products, new trends which can be easily developed in the app. Hence, investing in on-demand mobility is beneficial to take a competitive advantage, as you will be way ahead of competitors who do not have an on-demand delivery app till now.
10. Support In Acquiring Venture Capitalists and Investors Easily
Many startups or businesses fail to scale up because they do not have enough budget to spend on their trade. The on-demand delivery app is poised to attract investors progressively as the idea is market validated with high growth potential.
There are many brands that have historically lured funders showing exponential growth and raised funds to expand their operations and go global from local. Ultimately, helping app owners lead with high business growth, streamlined businesses processes, and speedy flow of other trade activities.
The Final Words:
By now you must have understood that an on-demand delivery app is a lifesaver for businesses even during the pandemic time. Businesses managed to survive even in the darkest phase of life and all that was possible, because of on-demand delivery mobile apps.
It is now your responsibility as a business to leverage the multiple benefits that come along and make a positive impact on your bottom line.
So, why wait? Take your business to greater heights of success with on-demand delivery app development.
Armed with cutting-edge technologies, Codiant has a special knack for developing apps for diverse industries like grocery and food delivery, healthcare & telemedicine, medicine and cannabis, on-demand service marketplace, fitness, and more.